Find quick answers to your questions below...

Bionette Q&A
• Can children use Bionette?
• Can I share my Bionette?
• Do you have studies that show the effectiveness of Bionette?
• Does Bionette conform with Health Canada regulations?
• How do I change the batteries?
• How do I clean my Bionette?
• How do I shut my Bionette off once I turn it on?
• How long does a treatment last?
• Is Red light harmful?
• Is there a warranty on Bionette?
• My Bionette is flashing and I don’t know why.
• My Bionette won’t light up, why?
• The prongs have plastic covers on them, do I need to leave the covers on or remove them?
• What are the side effects of Bionette?
• What is the wave length of the light?
• What type of batteries does Bionette use?
• What type of light source does Bionette use?

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

Guarantees
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Additional Support
• How do I contact you?