Find quick answers to your questions below...

Bionette Q&A

Can children use Bionette?
Can I share my Bionette?
Do you have studies that show the effectiveness of Bionette?
Does Bionette conform with Health Canada regulations?
How do I change the batteries?
How do I clean my Bionette?
How do I shut my Bionette off once I turn it on?
How long does a treatment last?
Is Red light harmful?
Is there a warranty on Bionette?
My Bionette is flashing and I don’t know why.
My Bionette won’t light up, why?
The prongs have plastic covers on them, do I need to leave the covers on or remove them?
What are the side effects of Bionette?
What is the wave length of the light?
What type of batteries does Bionette use?
What type of light source does Bionette use?

Order Status

Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?

My Account

How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?

International Shipping

Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?


Privacy Policy

Pricing and Billing

Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?

Buyer's Guide

How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?

Additional Support

How do I contact you?